How long does shipping take?
Our average delivery time is 7–12 business days, depending on your location and order volume. You’ll receive tracking as soon as your order ships.

Do you offer expedited shipping?
Depending on your location, you can pay for Expedited Insured Shipping.

Where do you ship from?
Orders are shipped directly from our fulfillment partners to ensure fresh inventory and fast processing.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also enter it on our Track Order page anytime.

My tracking hasn’t updated—what should I do?
This is normal during certain transit points. If it hasn’t updated in 3–5 days, contact us here and we’ll look into it.

What is your return policy?
We offer 14-day returns on all unworn, unused items in original condition. Just reach out to our support team here to start a return.

How do refunds work?
Once your return is received, inspected, and approved, your refund is issued back to your original payment method within 3–5 business days.

How do Jelly Slides fit?
Jelly Slides run true-to-size with a soft, plush fit. If you’re between sizes, we recommend choosing the larger size.

Are they unisex?
Yes! Jelly Slides are designed for everyone.

What are Jelly Slides made of?
Our slides use ultra-soft plush fabric with a cushioned, durable sole designed for everyday comfort.

How do I wash them?
Spot clean with warm water and mild soap. Air dry only. Avoid machine washing to preserve the plush texture.

How can I contact you?
You can reach us anytime here — our team replies within 24 hours.

Can I cancel or change my order?
Yes—as long as your order hasn’t shipped yet. Message us immediately here and we’ll take care of it.

I entered the wrong address. What do I do?
If your order hasn’t shipped, we can update it for you. If it has already left our facility, we’ll help coordinate a re-delivery.

My package hasn’t arrived—what now?
If your tracking shows no movement for several days or says delivered but you didn’t receive it, reach out here and we’ll help resolve it.

What if my Jelly Slides arrive damaged?
We’ll replace them at no cost. Just send a quick photo to our support team.

Do you ship internationally?
Yes! Delivery times vary by country, but most orders arrive within 7–15 business days.

Will I have to pay customs fees?
Some countries charge customs or import duties. These fees are not included in your order and are the responsibility of the customer.